Our mission at LendingClub is to empower our members on their path to financial health. As one of the original fintech innovators with a 14-year track record of improving customers’ financial health, we have helped millions of members save money by reducing their high-interest credit card debt through a lower interest personal loan. Today, we are taking the next step in LendingClub’s journey and are poised to reimagine banking with the acquisition of Radius Bank.
Together we’ll create the first digitally native marketplace bank at scale with the power to deliver an integrated customer experience that enables consumers to both pay less when borrowing and earn more when saving.
It’s not often that an entity which generates more than $12bn in loans a year seeks to become a bank. Every day, around 50,000 people visit us primarily seeking to use credit to find savings. Each one has a unique story to tell. Their collective experiences and feedback serve as the foundation for our services for both the borrower and investor sides of our marketplace. LendingClub innovations have allowed members to do more with their money. And they love us for it—our average NPS score is 80, compared to most banks that range in NPS from -8 to 561.
But the road to financial health doesn’t stop there. Our customers tell us that even after they’ve started to find savings through our platform, they still struggle to effectively manage their cashflow and as a result they end up paying hundreds of dollars in fees, most notably overdraft and monthly fees, to the banking providers available to them. That makes it challenging for them to save.
Being able to pay off debt and manage cash flow in order to save are the two most important behaviors that can help advance consumers’ financial health. We think empowering customers to make better financial decisions that result in improved money management and savings is the next logical step. Our customers think so too. When asked if they would consider switching if LendingClub were to offer access to a no-fee/rewards based bank account, 90 percent would consider and nearly 40 percent would switch. That is a big deal considering Americans are holding an estimated deposit balance of $4 trillion at traditional financial institutions, with traditional bank branches, getting charged traditional fees.
Generally, the traditional financial system has paid customers almost $0 on their deposits and charged high teens or more on their loans, meaning many Americans are falling behind in building wealth as their savings continue to diminish.
That is why, today, we are beginning our transformation, building on our core strengths, to create a seamless platform at scale for financial health. To do this, we are bringing the country’s best online bank (Radius Bank) together with the largest online marketplace lender to create a financial health platform that delivers an integrated customer experience at scale to help members both pay less when borrowing and earn more when saving.
The combined company will engage customers with actionable solutions that empower them to make better financial decisions. These will be personalized to each individuals needs and will help them keep more of their money, earn higher returns on their savings, reduce their debt faster, and provide an opportunity to invest in others in a seamless and simple way.
Essentially, it will be the first bank designed to find savings.
We believe that financial services need to be reimagined in a way that champions consumers’ financial health. When our members win, we win.
We think there is a disconnect between claiming to improve the financial health of customers, while also promoting a high interest, variable rate credit card—which is the antithesis of promoting financial health. But that’s not how the existing system is set up.
New challenger banks have emerged in the marketplace with the promise of upending the financial system. They deliver better mobile experiences and freedom from fees. However, they lack the ability to manage their customers volatility in cash flow and expenses and they lack scale.
This has left Americans with no choice but to engage with a system that makes it difficult for them to get money from the same place that keeps it. And, in the age of digital information, people are increasingly waking up to the fact that they could do more with their money. They could get higher savings yields, better investing returns, or lower fees for financial products.
That is why we’re offering a much-needed alternative to the system that has favored traditional providers.
Over the past 14 years, we have used technology, our marketplace model and our focus on the customer experience to achieve our market leadership position in personal lending. While other financial services providers have pulled back on offering personal loans in favor of promoting credit cards, we’ve leveraged our investor base to get instant feedback on loan quality, thus growing responsibly and facilitating more than $55 billion in loans.
We believe that the time is now right for checking and savings to be reimagined in a way that is free from legacy practices and systems, one where the success of the institution aligns with the success of the customer.
We plan to be at the forefront of that re-imagining, with a company that champions our members’ financial success with fairness, simplicity and heart. By developing a business model that enables consumers to both pay less when borrowing and earn more when saving—with a clear and seamless path to doing so—we will become the first digitally native bank designed to improve financial health. This is the difference between marketing financial health and building a business model around it.
We are compelled to restore balance to this industry, and look forward to expanding our existing efforts to become a true partner in service of all consumers. As we evolve, we will create a support network that is entirely focused on helping members not only to simplify their financial life, but to finally win the money game.
Scott Sanborn, CEO
1. Cornerstone Advisors survey of 2,506 US consumers, Q2 2019