Posted by Renaud Laplanche :: April 23, 2009 @ 4:45 pmOn Tuesday evening, we made a set of scheduled enhancements to our Web site like we do every month. On Wednesday, the combination of the site enhancements and record-setting levels of activity on certain pages, led to issues that prevented some pages from loading for part of the day.
We know that some customers visiting our Web site on Wednesday either could not access their account or had difficulties with certain areas of the site. We immediately focused our efforts on addressing the issues and believe we have resolved them. I just want to note that our Web site and customer data have remained fully secure and all account details for both borrowers and investors were fully updated on schedule.
As the popularity of Lending Club continues to grow, I want you to know that we are completely focused on giving consistent, anytime access to the lending platform and your account information.
If you were affected by this issue yesterday, I would like to sincerely apologize. Thank you for your continued support.
Best,
Renaud
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2 Comments
Renaud, I applaud you for your candidness and honesty with the
issues since you guys have become rockstars of P2P! We need more
CEO's like you in this world! Love the new account summary page as
well!
Happy to see the enhancements. And good to hear Lending Club was
able to recover from this mishap without compromising customer
data. Keep up the good work!
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